Refund policy

We want you to feel confident about your purchase. We have a 14-day return policy on our products. If you are not completely satisfied with your purchase, please request a return within 14 days of the delivery date in order to secure your refund.

 

Damages and issues

If your item arrives damaged, defective, or incorrect, please contact us with your order number and photos of the issue so we can help make it right.

Because many of our items are intended for babies and young children, returned items must be unused, in original condition, and in original packaging.

 

Return process

To request a return, please contact us through our Contact Us page before sending anything back. Items sent back without first contacting us will not be accepted.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 

Exceptions / non-returnable items

Final sale items, gift cards, and used items are not eligible for return.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.